In today’s competitive business landscape, it’s more important than ever to put the customer at the center of all business decisions. While this truth might be widely held, our ability to build organizations that are readily capable of implementing a customer centric approach is not as accessible as we might desire. This talk uncovers a perspective for customer centricity and provides actionable strategies for adopting this approach within your organization. Hear from Dr. Marcus Collins, professor and best-selling author, for “Putting the Humanity Back into Customer Centricity.”

Speakers